FAQ’s & Policies

At HMJ every piece is designed and created by hand with our creative flair and care, bringing to our handmade jewellery a unique touch for you. 

We design with one eye on creativity, and the other eye on affordability.

HOW TO ORDER WITH US:
You can place an order via online store by clicking on your chosen piece(s). Alternatively, please contact HMJ directly via our home page contact form, via email or through our social media channels, for a full pre-consultation with us. Bespoke pieces are created on commission with a quote given directly after your jewellery consultation with us.

PAYMENT:
To purchase from HMJ, payment is secure and fast via paypal and/or bank transfer/direct debit.

POSTAGE:
Our standard rate for postage is £4.20 per order.
Delivery of your order is via first class Royal Mail. Delivery (after your jewellery has been created by hand) can take up to ten working days from being dispatched from our studio. Free postage is redeemed on all orders over £40 automatically at the checkout.

REFUNDS:
A full refund on unworn High Maintenance Jewellery pieces shall be given if returned within fourteen days after purchase.
Sale items are non-refundable/exchangeable.

REPAIRS:
Unworn faulty jewellery purchased from us at HMJ will be repaired free of charge, if returned to HMJ within fourteen days of the purchase. 
Pre-worn jewellery purchased from HMJ can be repaired, starting at a bench fee of £25 per item (the price may increase depending on the work required to repair). Repairs can also be considered on jewellery pieces that have not been created by High Maintenance Jewellery, starting at a bench fee of £35 per item (the price may increase depending on the work required to repair).

PARTY/WORKSHOP CANCELLATIONS:
A deposit of £30 is required when booking a creative workshop/party with HMJ. This shall be deducted from the final payment fee, due before the workshop/party. Should the workshop/party be cancelled, the £30 deposit is not returned.